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Shipping & Returns

 

Return Policy
If we made a mistake and you received a part different than what you ordered online, we'll issue you a refund and pay to ship it back. It is that simple.

 

In order to track what is getting returned, from where, and what went wrong an RMA (Return Authorization Number) is required. In order to obtain this please give us a call and we can issue you one and walk you through the process. To help us track the product and make sure we issue the credit to the correct person please write the RMA number we give you clearly on the outside of the packaging box and NOT on the product or product box itself!

 

When returning an item:

 

• Returns must be in the outer box that they were shipped in or something similar.

 

• Do not write on the product packaging, all writing (RMA #) is to be on the outer shipping box only.

 

• We cannot accept packages that do not have an RMA number written clearly on the outside of the package. Believe it or not, there are scams out there where people will buy from other places and try to return it to us for a refund.

 

• Items that you wish to return must be returned within 30 days of the date that the shipping company tracking number says it was delivered to you.

 

• Returned items must be in new condition and re-saleable, with all original product packaging, parts, manuals, cables, fittings, hardware, etc.

 

• A restocking fee of 20% may be assessed or refund refused upon inspection of the product. Original shipping charges will not be refunded.

 

• Customer is responsible for shipping costs to return products.

 

Instances where a credit will not be issued but are not limited to:

 

• Installation and/or use of the product is evident.

 

• Damage has resulted from the attempt to install and/or use the product.

 

• Product was returned without original product packaging, parts, manuals, cables, hardware, fittings, etc.

 

• Electrical parts seal is broken.

 

• Serial number of the product does not match what was originally shipped to customer.

 

• Product is considered not resalable upon inspection by Longhorn Fab Shop due to the mishandling by the customer.

 

All shipments that are ordered and then refused by the customers will automatically be charged a 20% restocking fee which will be deducted from the credit owned.

We reserve the right to refuse any refund/return due to specific circumstances.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Call Us: 937.657.1162