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Policy

Privacy Policy
At Longhorn Fab Shop we don't liked to get SPAM mail or see an unauthorized credit transaction show up on a statement any more than you do, so we take extra precautions to make sure your information stays safe with us. We wouldn't want someone selling the information we that we worked so hard for, and we believe you deserve the same.

Difference between Billing and Shipping Address
In order to prevent credit card fraud, both a billing address and shipping address are asked for. The billing address needs to match the address that is associated with the credit card that is being used. If it does not, it will flag it in the system. The shipping address can be where ever you want your order to be shipped to, that part is entirely up to you (within the United States and Canada of course).

You going to sell my email address and fill it with SPAM?
NO! I hate spam mail along with weekly newsletters from companies. Do we all really need to know every little change or detail? At Longhorn Fab Shop we are real people too and hate junk mail so we do our best to limit the newsletters we send out. I'm sure you'll want to know when there is a big sale going on, so we'll send you an email. But if we're changing the text color from black to red, we'll pass on letting you know about it. If you check the site often and don't need a reminder about sales, feel free to make a note when you check out and we'll take you off the email list. It's that simple. Please don't type in an incorrect email address. I know, I've done it before too. With Longhorn Fab Shop there is no need to worry and it helps us track your order because it's how we send you a confirmation number.

Is my credit card information safe?
Yes, at Longhorn Fab Shop we use SSL (Secure Socket Layer) technology that encrypts all of your credit card information of a secure connection.

Shipping Policy
We ship to all 50 states in the U.S. and Canada. We do not ship to other international addresses. In the event a shipping address is entered that is outside of the above shipping area, we will attempt to make contact and see if it was just a mistake. If it was not, we apologize, but we will have to cancel the order and issue a full refund. The United States and Canada have some of the most enthusiastic diesel truck owners in the world, so we're not really concerned that this will be a problem we encounter very often.

How soon will my order ship?
We're no different than you, when we click the "order" button we start getting excited! That is why if your order is placed before 5PM EST, most products will ship out the same business day. We can't always predict what is going to be on back order or special order items, but for most items this isn't an issue.

How long will it take to receive my product?
If the product is in stock most orders are received within 3-6 business days depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. Please do not make appointments to have products installed until they are in hand. We are not responsible for delays or canceled appointment charges.

$10 Shipping per Order
Shipping discounts to not apply to items shipped truck freight. These items include transmissions, fuel tanks, and generally things that way over 100 lbs or are really big!

APO/FPO Shipping (Military Address)
As much as would like to ship right to your APO or FPO addresses, our shipping company does not provide this service. The best alternative is to have the item shipped to a friend or family member in the US and then have them ship it via US Postal Service. We appreciate your service to our country and continually keep you in our thoughts and prayers. We apologize for any inconvenience.

Warranty
At Longhorn Fab Shop we do not manufacture all of the products that we carry and therefore any warranties that are made about the product are done so by the manufacturer. All warranties made about a product (written and/or implied), if any, have been done at the sole discretion of the manufacturer. If at any time you have an issue with a product, please try to contact the manufacture directly. They are generally very helpful and willing to make things right. If you don't have much luck, give us a call and we'll do our best to sort out the situation.

Satisfaction Guarantee
Buying parts and customizing your truck is suppose to be fun and we do our best to only list parts we believe in and think you will be happy with. If for any reason you're not satisfied with your purchase just return it within 30 days of receiving it and we'll get you another one, store credit, or refund the purchase. Please remember that shipping and handling charges are not refundable. Before returning anything please call us and we'll walk you through the process.

Return Policy
If we made a mistake and you received a part different than what you ordered online, we'll issue you a refund and pay to ship it back. It is that simple.

In order to track what is getting returned, from where, and what went wrong an RMA (Return Authorization Number) is required. In order to obtain this please give us a call and we can issue you one and walk you through the process. To help us track the product and make sure we issue the credit to the correct person please write the RMA number we give you clearly on the outside of the packaging box and NOT on the product or product box itself!

When returning an item:

• Returns must be in the outer box that they were shipped in or something similar.

• Do not write on the product packaging, all writing (RMA #) is to be on the outer shipping box only.

• We cannot accept packages that do not have an RMA number written clearly on the outside of the package. Believe it or not, there are scams out there where people will buy from other places and try to return it to us for a refund.

• Items that you wish to return must be returned within 30 days of the date that the shipping company tracking number says it was delivered to you.

• Returned items must be in new condition and re-saleable, with all original product packaging, parts, manuals, cables, fittings, hardware, etc.

• A restocking fee of 20% may be assessed or refund refused upon inspection of the product. Original shipping charges will not be refunded.

• Customer is responsible for shipping costs to return products.

Instances where a credit will not be issued but are not limited to:

• Installation and/or use of the product is evident.

• Damage has resulted from the attempt to install and/or use the product.

• Product was returned without original product packaging, parts, manuals, cables, hardware, fittings, etc.

• Electrical parts seal is broken.

• Serial number of the product does not match what was originally shipped to customer.

• Product is considered not resalable upon inspection by Longhorn Fab Shop due to the mishandling by the customer.

All shipments that are ordered and then refused by the customers will automatically be charged a 20% restocking fee which will be deducted from the credit owned.

Special Orders
Longhorn Fab Shop can the ability to special order almost any product that is produced by our manufacturers. Because these special order items are so specialized and custom for you application, payment is full is required and is not cancellable and not returnable. Please contact us directly for these items as we will walk you through and verify exactly what you need and what applications the product will work for. Estimating a delivery time for these items is very difficult as some are made to order especially for you. If you see an item on a manufactures websites but not listed on ours, give us a call and we'll get you
pricing and get it ordered.

Application of Products
If at any time you have a question about the application of a product we will be more than happy to assist you in verify it will work for your application. These products are designed for pick-up trucks. Although they can be used on other vehicles, chances are they may not. We cannot issue a refund for a product that was purchased for an application outside of what it was designed for. Please call with questions in these instances.

Our Website Pricing and Information
We have done our best to make sure the information and pricing on our website is accurate. In order to insure that we are going to be around for a long time to help and take care of our customers Longhorn Fab Shop reserves the right to completely refund your purchase in full if we realize a misprinted price. Only products labeled ||Manufactured by Longhorn Fab Shop|| are actually manufactured by us. All other products are manufactured by others.

Longhorn Fab Shop does not hold any responsibility for any damages or legal violations that are incurred from the products we manufacture or sell. Any and all warranties are made by the manufacturer and not through Longhorn Fab Shop.

Aftermarket Parts
All products listed on the website are aftermarket and may effect the way your truck reacts and performs. USE AT YOUR OWN RISK. ALL PRODUCTS THAT DELETE EMISSION PARTS ARE FOR RACE ONLY AND IN SOME CASES VIOLATE EPA REUGLATIONS EVEN FOR RACE USE.


Call Us: 937.657.1162